Frequently Asked Questions

First time client? Simply go to our Contact page and fill out the form. We’ll be back in touch usually within 1 bjusiness day.

Existing clients typically contact our team via email with the event details, and we’ll get to work for you.

In either instance, we offer free phone call or Zoom consultations. We’ll help you during the entire process with no pressure.

The most helpful details include event location, date, event hours, expected attendance, the type of customization service desired, and any branding requirements.

Let us know your goals, such as boosting sales, giving customers or guests a souvenir, personalizing existing items or brand promotion.

Yes. Based on your brand, audience, and event goals, we can recommend artistic services, or personalization or entertainment services that will create the strongest engagement and customer experience.

Both.

We frequently collaborate with marketing agencies, event planners, and directly with retail brands and corporate teams.

We can join in on whatever side of things you’re on.

Many of our clients have been collaborating with us for over a decade or more.

We strive to build a level of trust and comfort, and so we communicate how you do.

We can chat with you via text, email, zoom or calls.

When your events have outgrown just one location or one or two dates, we can massively simplify your life.

Sure, you can spend the next week or two on Google and talk to dozens of artists or vendors and hope for the best.

Or you can work with us and streamline your events.

We already have vetted, insured and experienced artists and vendors and we can easily manage nationwide or even international brand activation or event roll-outs for you.

We empower brands to have one source for invoicing, booking, scheduling, management, customer service, insurance and personal guidance to make your brand activations run smoothly and professionally.

Also, in many instances, our pricing is the same or similar to what you’d find on your own.

Overall, working with Sun Dreams Productions is for clients who want to scale and centralize their events and activations in a way they never thought was possible before.

This is why clients like Nordstrom, alo, Dior, Bloomingdale’s, Kate Spade, Nike, Adidas, Jo Malone, Diptyque, Macy’s, Saks Fifth Ave, and Versace and MontBlanc choose to work with Sun Dreams Productions.

Please fill out the Application form on our Apply page.

We love finding new talented people to work with, so thank you!

We will need to vet you through our system and review your experience, work, portfolio, references and make sure it’s a perfect fit.

Once we get your form, we’ll be back in touch.

Payment terms vary depending on the client and event.

For new clients, smaller companies, or private events, payment is required in advance to confirm the booking and reserve artists, travel, and materials.

For established brands, retailers, and agencies with approved vendor status, Sun Dreams Productions can often accommodate standard corporate terms such as Net 30.

Because events require reserving & contracting with artists/vendors and committing resources in advance, certain bookings may require partial or full payment before the event date, regardless of the payment cycle.

Sun Dreams Productions accepts several convenient payment methods for event bookings and invoices, including ACH bank transfer (direct deposit), credit card payments, and Bill.com.

ACH bank transfer avoids processing fees and allows for quick, secure payment.

Credit card payments are also accepted; however, a 3% processing fee is applied to cover merchant processing costs.

Clients using Bill.com may submit payment through their standard accounts payable workflow.

While booking early will always be the best option, we understand that sometimes needs arise last minute.

Many of our clients book many months ahead of time to ensure getting first priority bookings.

However, we’re quite used to (and able) to handle last minute requests within days or a few weeks of a brand activation or corporate event.

Since availability is dependent on the region, season, and talent pool at any given time, we can’t predict whether or not the service you want is available until we have all details.

So a great first step is fill out our Contact form and let’s hop on a call or Zoom and chat it out.